Shipping Policy
At RADZIZU ATTIRE SDN. BHD. (202501034393 / 1635803-W), we are committed to ensuring that every order is delivered securely and efficiently. The following outlines our delivery process and customer responsibilities.
Order Processing
Orders will be prepared for shipment within 2–4 business days once full payment has been received.
Purchases made on weekends or Malaysian public holidays will be processed on the next working day.
During peak periods such as festive seasons or promotional campaigns, processing times may be extended.
Delivery Coverage
Domestic shipping is available to all states within Malaysia.
For international purchases, customers are required to contact us in advance to make specific delivery arrangements.
Estimated Delivery Time
West Malaysia: 3–7 working days
East Malaysia (Sabah & Sarawak): 5–10 working days
International Orders: Timelines vary depending on courier partners and customs clearance procedures.
Shipping Partners & Tracking
Deliveries are handled by trusted courier partners.
Once your parcel has been shipped, a tracking number will be provided. Customers are encouraged to monitor their parcel status online.
Taxes & Customs Duties
Buyers are fully responsible for any applicable taxes, import duties, or customs charges imposed by the destination country.
RADZIZU ATTIRE SDN. BHD. does not absorb or reimburse these fees.
Packaging & Handling
All products are packed with care to minimize the risk of damage during transit.
Fragile or delicate items (if applicable) are provided with additional protective packaging.
Risk of Loss & Delivery Delays
Once an order is transferred to the courier, the risk of loss or damage is passed on to the customer.
We are not liable for delays arising from courier operations, customs inspections, natural disasters, or other unforeseen circumstances.
Customers must ensure that the shipping address provided is complete and accurate, as errors may lead to delivery issues or additional charges.
Failed Deliveries & Re-delivery
If a parcel cannot be delivered due to an incorrect address or customer unavailability, it may be returned to us.
Any re-delivery costs incurred in such cases will be borne by the customer.
Contact Information
Company Name: RADZIZU ATTIRE SDN. BHD.
Company Registration No: 202501034393 (1635803-W)
Contact: +6011 5533 1268
Email: radzizu-attire@outlook.com