Refund & Return Policy
At RADZIZU ATTIRE SDN. BHD. (202501034393 / 1635803-W), we value the trust of our customers and aim to ensure a fair and transparent shopping experience. Please review this policy carefully before completing your purchase.
General Terms
Final Sale: All purchases are considered final. As our products are handmade, returns, exchanges, and refunds are not permitted except in cases of damage or proven defects.
Handcrafted Nature: Each piece is individually made, and variations in size, stitching, dye patterns, or color tones are natural characteristics. Such differences are not regarded as defects and are therefore non-refundable.
When Refunds or Exchanges Apply
A request may be made only under the following circumstances:
The product arrives damaged during shipment.
The product delivered does not match the confirmed order.
The product contains a significant manufacturing defect that renders it unusable.
Situations Not Eligible for Refund
Refunds and exchanges will not be accepted if:
The product shows any signs of use, washing, or alteration.
The product differs slightly from website images due to its handmade nature.
The request is submitted more than 48 hours after delivery.
The purchase was made during clearance or promotional campaigns.
Request & Verification Process
Customers must contact us at radzizu-attire@outlook.com
or +6011 5533 1268 within 48 hours of receiving the order.
Please provide your order number and clear photos highlighting the issue.
Our team will review and respond within 3–5 business days.
If approved, the product must be returned unused, with all original packaging intact.
Depending on availability and circumstances, one of the following resolutions will be offered:
- Replacement of the same item,
- Exchange for another product of equal value, or
- Store credit for future purchases.
Return Shipping Costs
If the claim is validated (e.g., defective or incorrect item), RADZIZU ATTIRE SDN. BHD. will bear the cost of return shipping.
If the claim is denied, the buyer will be responsible for all shipping charges.
Contact Information
Company Name: RADZIZU ATTIRE SDN. BHD.
Company Registration No: 202501034393 (1635803-W)
Contact: +6011 5533 1268
Email: radzizu-attire@outlook.com